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My Account
My Account gives you the convenience of securely saving your personal information to make future purchases more convenient. Please enter your information and save your password for future reference. We guard your privacy carefully. Please review our privacy policy for any questions you may have or feel free to call us with your concerns.
Payment Options
We accept Visa, Master Card and American Express on line and on the phone. Merchandise does not ship until payment has been authorized or cleared. Your order will not be shipped unless the billing and shipping address are identical. Carta Bella requires the use of your credit card security code during the check out process. Your financial institution has created the code to prevent fraudulent use of your card. It is usually a 4-digit number on the front of your American Express card and a 3-4-digit number on your Visa and Master card. For additional information regarding your security code please contact your financial institution.
Return/Exchange Policy
Carta Bella wants you to be happy with your new purchase. However, should you need to make a return, we have a simple return policy for eligible items.
Undamaged and Unused Merchandise Can Be Exchanged and Returned Within 14 Days with a Return Authorization Number, (RMA#).
Merchandise that is undamaged and unused can be exchanged or returned within 14 days, provided that all original tags remain affixed to the merchandise and the original sales receipt is returned with the merchandise.
Custom, special orders and discounted items are non-returnable.
Deposits on custom and special orders are non-refundable.
We are sorry but we cannot accept returns or exchanges after 14 days.
Shipping charges are not refundable.
How to get a RMA #
From the Carta Bella Homepage
- Click on “Contact Us”;
- In the “Message Subject” box enter “Return Authorization Request”
- In the “Message” Box, enter receipt number, describe the item and reason for the return
- Complete all sections
- Press “Send”
We will email you a RMA #.
Please note that original shipping and return shipping charges and any packaging/handling charges will not be refunded or credited.
You must return your merchandise within seven (7) days of issuance of the RMA# to:
Carta Bella
Attn: (RMA#)
12030 Etris Road
Suite C-100
Roswell, GA 30075
770-993-7882
We suggest that when returning an item for return or exchange that you insure the package for the retail value and send using a traceable delivery shipping service such as UPS. We are not responsible for returned items that are lost in shipment.
Upon receipt we will exchange your merchandise, issue a store credit or credit your credit card.
Damaged Returns
In the event that your item arrives damaged, please call us immediately at 770-993-7882 to discuss resolution.
Save the box and all packing material for inspection by a UPS representative.
Please be ready with the UPS tracking number on the package and a description of the extent of the damage and condition of the box.
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